Terms & Conditions

 Company No:11797924

  1. Our representative is authorised to accept cheque or cash with this order. Our
    installer is similarly. Authorized to accept payment when order is complete. All
    cheque is to be made payable to the company. It is understood that there is no
    agreement between the company representatives and the customer other than those
    embodied in this contract.

  2. It is the owner’s responsibility to be present or have an appointed representative on
    site to sign the job completion certificate and clear all outstanding balance. We require the final payment to be on satisfactory completion. Any reverted payments due to bounced cheque or other
    reasons shall be subject to an administration charge of £200 payable by the customer.

  3. Only cash payments are acceptable on supply only orders. If the client wishes to pay
    by cheque, then the final balance needs to be paid a week prior to the supply of goods.

  4. All goods remain the property of the company until paid in full by customer.

  5. The Guarantee certificate, invoices, certification is provided to the customer 3 to 6
    weeks after final balance clearance of all outstanding amounts payable by the

  6. Although time is not the essence to this contract, the work will be commenced as
    soon as possible but the liability cannot be accepted for any delay due to
    circumstances beyond the company’s control.

  7. The company does not take responsibility for taking off and reinstalling any curtains,
    net curtains or blinds, which shall solely be the client’s responsibility. We also do not
    take responsibility for any electrical wires, alarm systems or entrance systems
    preinstalled. There is installation therefore shall solely be the client’s responsibility.
    We advise the customer to consult with the competent personnel concerned for these
    appliances to be removed before an installation. Any alterations to pelmets or blinds
    found necessary to the house double glazing is the customer.

  8. It is solely the customers responsibility to clear the area surrounding the installation.
    The company does not take responsibility for damage to any objects or items moved
    by our installers with the owner’s consent.

  9. Any plaster, patch or rendering work will be unpainted and redecoration work is not

    the company’s and solely be the customers responsibility

  10. The customer will grant access to the premises to the company, its servants, and
    workmen at all

    reasonable times so that the company may complete the installation in accordance with
    this contract.

  11. All the terms of the contract between the company and the customer are contained
    in the contract and in these conditions and no oral or written agreement between the
    customer and any agent or representative of the company not mentioned in the
    contract shall be in any way binding upon the company.

  12. The type of individual panes of double glazing and their arrangement shall in the
    absence of any special arrangement detailed in the contract be determined by the

  13. Only glass from suppliers of the highest reputation will be used in the company
    double-glazing units, but no guarantee is giving that any glass so used is perfect. SAVE
    AS AFORSAID the company guarantees to repair or replace without charge for either
    labour or materials any unit which develops a fault due to defective materials or
    construction if written notice of the fault or defect is given within TEN YEARS of the
    date of installation. This does not include minor imperfections to the glass. We aim to
    resolve all issues within 8 weeks.

  14. This contract is binding to both parties and is not subject to cancellation. The company
    does however reserve the right to cancel this order if upon receipt of our surveyors
    working detail. We consider that customer satisfaction is not likely to be received
    though this installation.

  15. Payment may be made by cash, Bankers Draft or Bankers Payment. We may demand
    immediate payment of the total amount payable and other payable and other
    payment due under this agreement if you fail to pay on the date, it is due any payment
    due under this agreement or under any other agreement between you and us. If any
    payment is not made on the due date, then in addition to our rights we may also
    charge you

  16. Orders can be cancelled within 48 hours (cooling of period). Any orders cancelled
    initially, requiring fitting within 3 weeks, shall be subject to an administration charge
    of £200 payable by the customer. The standard waiting period for orders is 4 to 6

  17. Expected defect powder coating

    When the window surface is viewed at an oblique angle of about 60° to the upper
    surface, none of the defects listed below shall be visible from a distance of 3 metres
    viewed from inside and 5 metres from outside: excessive roughness, runs, blisters,
    inclusions, craters, dull spots, pinholes, pits, scratches or any other unacceptable

  18. Glass:


    Toughened, laminated or coated glass should be viewed from 2.0 metres.
    Glass with acceptable minor imperfections

    Glass which falls within these quality standards is not considered to be faulty goods.

    • Not visible when viewed from the inside of the room 2 metres away, in natural
      daylight and looking directly through the glass

    • Not visible when viewed from 3 metres away for toughened or laminated glass

    • Imperfections in the 50mm wide band around the edge of the glass – this area is not
      considered part of the normal viewing area

  19. Payment:

    If the Customer fails to make any payment due to DLG under the Order by the due date
    for payment (due date), then without prejudice to any other rights or remedies of
    DLG the Customer shall pay interest on the overdue amount at the rate of 3% per
    annum above Metro bank’s base lending rate from time to time. Such interest shall
    accrue on a daily basis from the due date until the date of actual payment of the
    overdue amount , whether before or after judgement . The Customer shall pay the
    interest together with the overdue amount.

  20. Daylight glazing reserves the right to very these terms and conditions from time to
    time without notifying you, by continuing to use and access the site you agree to any
    variation made by DLG.

  21. The company shall not be liable to pay for any work carried out by any other
    person firm or company engaged by the customer whether by way of
    rectification completion to or in respect of the contract works to be performed
    by the company unless such an engagement shall have been agreed by a
    director of the company in writing.

  22. During replacement work there is a risk of damage to cables run, cables to be removed and replaced by your supplier’s.